If you would like to improve the experience that customers have with your business, you need to start at the very beginning of their relationship with you, and follow this through your marketing, sales and customer support processes.
How do they first find out about you?
How do they make initial contact?
What influences them to buy from you?
What happens when they buy?
How do you follow-up after making a sale?
I’ve put together this FREE 10 Step Guide to help you look at your Customer Journey in more detail and see what steps you can take to make things better.
Download your free PDF here: How To Create Your Customer Journey Map
If you get stuck with doing this exercise, and would like a marketing expert to facilitate the process for you, and assist you with taking your customer experience to the next level, drop me a line at email@example.com.